Yes, we do!

We are in network with:

• Aetna

• Anthem BCBS

• Cigna

• Excellus BCBS

• Horizon BCBS

• Independence BCBS

• Medicare

• Meritain Aetna

• Optum

• Oscar

• Oxford

• United Healthcare

• UMR

Out-Of-Network providers:

• Emblem

• NY Ship

• Carelon

EAP plans:

• Spring Health

• CCA

• Optum

• Cigna

Please reach out to info@Only-Connect.US to learn more about your insurance coverage.

Yes we do! If your insurance offers out of network benefits, for a carrier we are not currently in network for, we will file the claims on your behalf, and you pay the session fee and are reimbursed by your carrier.

Unfortunately. we are not in network with affordable care insurance policies or Medicaid.

Yes, we do! We are part of the Open-Path network, and offer a select number of sliding scale rates for clients who demonstrate financial need.

Please reach out to info@Only-Connect.US to learn more about your insurance coverage.

Yes, we do! Some clients prefer to pay out of pocket and we offer private pay rates to accommodate that need.

Yes, we do! 

Our cancellation policy requires that you give your clinician notice 24 hours in advance if you need to cancel or reschedule. (If your session is on a weekend or Monday, please cancel by 5pm, the Friday before). Our cancellation fees are not covered by insurance and are completely out of pocket. Cancellation fees will also be charged for no-shows or showing up late to sessions. 

Our goal is to not charge our clients cancellation fees. If something isn’t working, we work with our clients to figure out what is going on and how we can help you get the help you need!
 

While every session may differ depending on your clinician, all of our clinicians prioritize creating a safe, open, and collaborative space for our clients. You are in the driver's seat! 

To start with an Only-Connect therapist, you can filter by your needs, location, insurance, etc. under our Find a Therapist tab.

Once you find a therapist that might meet your needs, you can book a 15-minute consultation call via their profile.

Once you book your consultation call, we will be in touch to gather your insurance information, and to confirm the introductory phone call.

We make sure that each client who reaches out is scheduled with a clinician for an introductory call within 24 hours of reach out, and have a first session scheduled within a week.

Most clinicians are still working virtually, however there are a limited number of in person sessions available. Currently, in-person sessions are location Midtown, Manhattan, NYC.

If you would like to engage in in-person services, you may ask your clinician if they have in-person availability or reach out to info@Only-Connect.US for more information.  

We encourage all of our clients to engage in weekly counseling services.

If you would like to meet twice a week, you may ask your clinician or reach out to info@Only-Connect.US for more information on treatment options and insurance coverage. 

All clients will have a 15 minute consultation with their clinician at the beginning of treatment to ensure that they are a good fit. After the intro call, if you feel that you and your clinician are not a good fit, do not feel ashamed! Our priority is for our clients to receive the most out of therapy and so, we encourage our clients to be open and communicate with their clinician about their therapeutic relationship. If you feel that you and your clinician are not a good fit, they can help to find you another clinician who will be a better fit or provide you with referrals to get you the care that you need.